User-Centered Culture
Qumulo is a Seattle-based enterprise data storage startup formed in 2012. Qumulo believes that storage should be simple, scalable, and efficient. However, the barriers to entry into enterprise data storage industry is especially high when competing against well-established corporations that dominated the market. It would be risky for businesses to buy solutions from an unknown …
Data Storytelling
Continuing with Qumulo network-attached storage, our research identified that real-time data insights weren’t readily available via our competitor’s products. It was very time consuming for storage admins and a struggle to tease out insights from stale data. Without immediate and proper insights, they often relied on external consultants employed by their storage solution providers for …
Service Design
Prior to 2017, Qumulo provided full service installation at an average of $5,800 per install at no charge to customers. At least $435,000 were already spent on providing world-class customer support. The company had 75 customers at the beginning of 2016 and was growing rapidly. We needed to move to a DIY model in which …
Medical Case Context
C-SATS is a Seattle-based health tech startup formed in 2014. C-SATS is an objective surgical skills assessment system designed to help surgeons to continuously improve. The solution identifies opportunities for technical skills improvement by crowd-sourcing expertise and applying natural language processing, computer vision, and machine learning to intraoperative surgical videos. My roles at C-SATS: VP …
Surgeon Team Scores
A teaching hospital is a university with surgical training programs and there are typically two surgeons on a case (surgery) working in tandem. A teacher surgeon is an attending (most senior) and a student surgeon is either a fellow or a resident (least senior). The C-SATS scoring system was built with the idea that there …
A Mixed Bag of Goodies
My experience is diverse ranging from news, entertainment, real estate, e-commerce, productivity products, social, cloud, enterprise data storage, to healthcare. Here’s a stroll down my memory lane with examples of past work. Please excuse the quality of some of the images. Back in the day we did not have the luxury of high resolution technology …
Alix Han 