Relevant Work History
Staff UX Design Lead | Google
Mar 2021 – Present
Leading and designing user experience for Kubernetes Engine on Google Cloud Platform.
Director of Product Design | Johnson & Johnson
Mar 2018 – Jan 2021
Responsible for the integration of C-SATS machine learning, AI, and surgeon technical skills improvement capabilities with Johnson & Johnson Institute. Shaping the user experience of digital surgery. Interim Director of Product until August 2019.
VP, Product Experience | C-SATS, Inc.
Jun 2017 – Present | Seattle, WA
A crucial senior leadership team member that contributed to the acquisition of C-SATS by Johnson & Johnson in March 2018. Responsible for the product and UX vision, strategy, roadmap, and execution. C-SATS is on a mission to improve patient outcomes and surgeons’ technical skills.
Advisor | Life Dreams, Inc.
Sep 2015 – Nov 2017 | Seattle, WA
Advised on the v1 Financial Planning product.
Head of User Experience | Qumulo
Feb 2013 – May 2017 | Seattle, WA
Designed the user experience and launched the web-based software of the world’s first data-aware scale-out NAS (network-attached storage). Under my leadership, Qumulo earned the following: System Usability Scale 89.5 for the overall product, NPS 76. The UX of the product was one of the top 3 reasons to purchase cited by customers. Managed and scaled a small UX team of 3 to perform like a team of 6. Full stack hands-on UX from strategy to graphic design. As of 04/2018, Qumulo is valuated at $550 million and recognized as a leader in 2018 Magic Quadrant for Distributed File Systems and Object Storage. Inventor on a utility patent.
Advisor | Meshfire
Apr 2012 – Mar 2013 | Seattle, WA
Advised on the v1 Social Media Planning product.
Senior User Experience Lead | Amazon Web Services
July 2010 – Feb 2013 | Seattle, WA
Designed and launched AWS Marketplace on 4/19/2012 as the sole UX designer. Shaped both buyer’s and seller’s experiences for cloud solutions deployed onto AWS as a cloud-based software solutions on a SaaS model. Created the official logo and provided thought leadership at Amazon design community’s monthly meetups.
Senior User Experience Designer | Wetpaint
Mar 2009 – Dec 2009 | Seattle, WA
Enhanced wetpaint.com’s v1 publishing platform UX for both end users and internal users, and influenced future design thinking. Collaborated with developers, testers, program managers and business executives in an agile environment. Created information architecture, user flows, iterated on prototypes and visual designs.
Senior User Experience Lead | Microsoft
Jun 2007 – Mar 2009 | Redmond, WA
Designed and launched Office Live Workspace in 2009, an online collaboration tool and space for users to collaborate in real-time using Microsoft Office online. Led and managed a UX team of designers, user researchers, and Silverlight integrators. Inventor of a utility patent.
Lead User Experience Designer and Manager | Zillow
Jun 2005 – May 2007 | Seattle, WA
Designed and launched Zillow.com on February 8, 2006. Led and managed a team of UX designers, visual designers, illustrators, and UX engineers.
Online Art Director | Seattle Times Company
Nov 2004 – Jun 2005 | Seattle, WA
Designed and launched the special news site in 2005. Improved the online news site. Led and managed a team of UX designers. First place in the 37th Associated Press Media Editors Award, for multimedia story telling.
Senior Interaction Designer | JPMorgan Chase & Co.
Oct 2003 – Nov 2004 | Seattle, WA
Reduced the operational cost by improving the usability of Washington Mutual’s SharePoint intranet (wamu.net), accessed by ~50,000 employees. Notable outcome: Increased adoption of WaMu’s Software Development Life Cycle intranet, while decreased employees’ time spent on info finding on the site (35,000 employees x 2 hours saved per week = 70,000 hours that can be reallocated to more productive work). Hands-on work included information architecture redesign, user research, usability guidelines, templates, interaction design, UI design, and brand style guides. Partnered with business stakeholders, designers, software and UI engineers.
Art Director and Sr Multimedia Designer | MetaStories, Inc.
Aug 2000 – Oct 2003 | Seattle, WA
Designed and launched: MetaStories in April 2001. Our product, StoryMaker, made it easy for businesses to create and share multimedia stories online. MetaStories also offered UX design services in which I led teams to or solely designed and launched the following notable products: Gatesfoundation.com, the Official 2002 Olympics and NBC Olympics websites, Discovery Channel Health multimedia website; Pearl Jam 2003 tour multimedia website; Kodak You’ve Got Pictures desktop app; Real-One music app first run experience, Seattle Seahawks’ first multimedia interactives.
Lead Information Designer | MSNBC on the Internet
Dec 1998 – Apr 2000 | Redmond, WA
Designed and launched Live Video, multimedia stories, co-branded products or websites, and advertising campaigns. Standardized MSNBC.com site-wide UX patterns. All of this within the confines of w640 x h480 and the controversial w800 x h600 screen pixels.
Include but not limited to: Agile product development process (scrum and kanban), product management, project management, team management, change management, software and hardware integration, info and UX architecture, OOBE, establish and improve user-centric cross-functional team collaboration processes, service design, external communication, user experience (product value) data analysis, quantitative and qualitative user research, iterative releases and launch plans, full-stack UX design including visual and motion, customer-facing, public speaking.
Arenas: Healthcare, computer vision (CV), machine learning (ML), natural language processing (NLP), Artificial Intelligence (AI), enterprise data storage, cloud, data visualization, e-commerce, everything nerdy complex.
Curiosity, courage, creativity.
- Private Executive Coaching since 2017
- Art Institute of Seattle, Seattle, WA, Multimedia
- University of Washington, Seattle, WA, BA General Arts